Privacy Policy

1. Introduction

Nail Crew Lounge ("we," "us," "our," or "the Salon") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (nailcrewloungecottleville.com), book an appointment, purchase a gift card, interact with our social media, or otherwise engage with our services.

By using our website and services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address when you book an appointment, request information, or contact us.
• Appointment & Service Data: Appointment history, preferred services, preferred technician, and notes relevant to your care (e.g., allergies or sensitivities).
• Payment Information: Billing details processed through secure third-party payment processors. We do not store full credit card numbers on our systems.
• Marketing Preferences: Your opt-in choices for receiving promotional emails, text messages, and other marketing communications.
• Messaging Communications: Records of correspondence when you message us via SMS, email, social media, or our AI assistant.
• Usage Data: IP address, browser type, pages visited, and general usage statistics collected automatically when you browse our website.
• Photos & Media: Images you voluntarily submit (e.g., nail inspiration photos) or that we may feature on our social media with your consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments and services.
• To process payments and issue gift cards.
• To send appointment reminders, confirmations, and follow-up messages via SMS, email, or phone.
• To send marketing and promotional communications — including special offers, seasonal promotions, and event invitations — where you have opted in.
• To respond to your inquiries and provide customer support.
• To improve our services, website, and overall guest experience.
• To comply with legal obligations and protect our rights.

4. SMS & Text Messaging Consent

By providing your phone number, you consent to receive SMS text messages from Nail Crew Lounge for appointment reminders, confirmations, and — where you have opted in — promotional offers. Message frequency varies. Standard message and data rates may apply. You may opt out of marketing text messages at any time by replying "STOP" to any message or contacting us directly. Reply "HELP" for assistance. We do not sell or share your phone number for marketing purposes.

5. Email Marketing Consent

If you subscribe to our email list, you consent to receive marketing emails about promotions, new services, and salon news. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us. We honor all opt-out requests promptly.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in limited circumstances:

• Service Providers: Trusted third parties that support our operations — such as booking platforms, payment processors, and marketing tools — under appropriate data-protection agreements.
• Legal Compliance: When required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookies through your browser settings, though disabling them may affect website functionality. We may also use analytics and advertising partners that set their own cookies.

8. Social Media & Third-Party Platforms

When you interact with our social media pages (Instagram, Facebook, TikTok) or click links to those platforms, you are subject to their respective privacy policies. We are not responsible for the privacy practices of third-party platforms. Any content you post publicly on our social pages may be visible to others.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using industry-standard practices.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, opt out of marketing communications, and restrict certain processing. To exercise any of these rights, please contact us using the information below.

12. Children's Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: